Personal Details  

 Passwords

Security

How do I change my Residential and/or Postal Address?

CommSec clients with a trading account can update their address details online. This can be done using the steps below:

1. Login to www.commsec.com.au using your account number and password.
2. Click on 'Profile' located near the top right of the screen just beneath the 'log off' button, The “Personal Details” section of the website will now appear.
3. Click on the 'Change' button next to address details.
4. Input the new address details relating to your residential, postal or both addresses using the options at the top of the page, and use the "Proceed" button to confirm your changes.

All addresses are checked against Australia Post's Address Matching Approval System before they are accepted. This ensures us that errors will be reduced and that CHESS will accept the change when it is submitted to them.

If you are experiencing difficulties updating these details online, you can still send us forms to change your details if you prefer. To download and print a form, click on 'Tools and Support' on the main navigation menu, then click on 'Forms and Downloads' on the toolbar menu below.

Please note that you cannot update your address online if a Power of Authority is in place on your account, or if you have a Client ID with more than one linked account.

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How do I change my linked bank account details?

To change the bank account from which CommSec will debit and credit funds for the settlement of executed trades, you will need to complete a 'Direct Debit / Direct Credit request' form.

You can obtain a 'Direct Debit / Direct Credit request' formfrom the CommSec website by downloading it, or by requesting the form via the phone.

To download the 'Direct Debit / Direct Credit request' form, visit the the CommSec website, click on 'Tools and Support'  then 'Forms and Downloads' in the black sub-menu. You may also need to download Adobe Acrobat as well.

Once the form has been downloaded and printed, complete all the necessary details with the account holder(s) signature(s) on the form. Please note - if your account is a joint account or a company account all account holders and directors will need to sign the form.
Send the completed form by postal mail to:

Commonwealth Securities - Client Registry
Reply Paid 60768
Australia Square NSW 1215

You may also fax us the 'Direct Debit / Direct Credit request' form on:

Attention: Client Registry
Fax number: (02) 8292 5744

'Direct Debit / Direct Credit request' forms take a minimum of one business day to process after receipt.
Please note that CommSec will pay into the nominated bank account by default, as long as the account name(s) match the registration of the trading account. For single name trading accounts CommSec is able to pay into a joint bank account as long as the party on the trading account is one party to the joint bank account.

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How do I change my email address?

In order to change your e-mail address you will need to follow these steps:

1. Login to www.commsec.com.au using your account number and password.
2. Click on 'Profile' located near the top right of the screen just beneath the 'log off' button. The “Personal Details” section of the website will now appear.
3. Click on the 'Change' button located next to your current email address.
4.  In the space provided, type in your new e-mail address, and then click “Add”.

NB: If you wish to delete a previous e-mail address, this may only be done once it is removed from the Electronic Contract Note Preferences.

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How do I update my Confirmation Contract Notes and Order Notifications preferences?

You can amend the delivery method for your confirmation contract notes and order notifications using the steps below:

1. Login to www.commsec.com.au using your account number and password.
2. Click on 'Profile' located near the top right of the screen just beneath the 'log off' button.
3.  Mouse over 'Preferences' and then click on 'Trade Notifications'.
4. For e-mailed Contract notes, you can then click on the "Trade Confirmations" function and nominate to receive your contract notes by e-mail, post or both, you confirm your preference by hitting “Change”.

NB: If you request contract notes by mail CommSec will charge $1.95 per contract note sent.

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Passwords
 

What is the difference between a Client ID and a Trading Account Number?

A Client ID is an ‘umbrella’ ID which can group all of your CommSec accounts together under the one convenient login number. It is an eight digit ID which begins with a ‘5'.

A Trading Account number is an ID that is specific to your CommSec share trading account only. Multiple trading accounts can be accessed under a Client ID without the need to log in to each of your trading accounts separately.

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  How can these numbers be used to login to website?

A Client ID can be used to access your trading account as well as your CommSec Cash Management accounts and Margin Lending, Options and CFD accounts if you hold any of these accounts.

A trading account number can be used to log in to your trading account only.

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Why are there two passwords?

In addition to your login password, you also have an additional security password known as a ‘Trading Password’ which is required for share trading and cash management transactions.

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What is the login password used for?

This gives you access to your CommSec account and allows you to view and navigate through the website.

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What is Trading Password used for?

A Trading Password is an additional security password required when trading shares on your trading account or transacting from your CommSec Cash Management accounts.The Trading Password provides additional security when performing the following functions:

• Order Placement via the CommSec website or CommSecIRESS
• Changing Cash Management payment limits
• Setting up new Billers and Payees for Cash Management

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How do I change these passwords?

For new customers your Login Password is the password you nominated during the application proves. The first time you log in to the website you will be required to setup a Trading Password. Your Login Password should be entered as your current Trading Password.

For existing customers, login to the CommSec website. Once logged in with your CommSec Client ID click on ‘Profile’ (located toward the top right of the screen just beneath the ‘Log off’ button).

Once you are in the profile section of your account, click ‘Change Passwords’ located on the black sub-menu, then  click on 'Change Login Password' or 'Change Trading Password'.

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I’ve forgotten my password and I’m unable to reset it online. Can you email it to me?

CommSec cannot email or mail out client passwords, a password reset can only be actioned by a phone call. If you are unable to reset a forgotten password online, please call 13 15 19 to speak directly with a CommSec Client Service Officer who will sufficiently identify you before resetting the password on your behalf.

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Security 

Is the website secure?
The website uses a combination of 128 bit encryption and two-factor authentication that ensures your personal details are protected. Our security team works around the clock to monitor for any fraudulent activity.

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What is SMS security?

SMS security is an additional security measure by where a code is sent to your mobile phone via text message when transacting large amounts of or adding another biller to your CommSec Cash Account (CCA).

The website will ask for this code before proceeding with either of these two procedures.

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How do I register for SMS security?

To register for SMS security you must be logged in to your CommSec account under your Client ID.

1. Click ‘Cash Management’.
2. Click ‘Payment Limits and Security’ from the black sub-menu then click on 'Register for Security'
3. Click the blue link which says “Register for SMS security”.

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How do I change my phone number for SMS security?

Please call 13 15 19 to change your number for SMS security. This cannot be done online.

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Can I use an overseas mobile phone number for SMS security?

No, an overseas mobile phone number cannot be used for SMS security.

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